You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for 60 years supporting our patients through their hair regrowth journey, and we are excellent at what we do!
We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.
We are looking for a customer service focused individual who is willing to learn new skills, to join our team in our Sydney Clinic.
We have full on-the-job training and great online resources ready to prepare you for your role with us, just bring your smile, positive attitude and prior customer service & administration experience with you.
Job Description
Permanent Part-Time Opportunity available, working an average of 24 hours per week: This on-site opportunity is primarily located in our Everleigh clinic, Sydney.
The successful candidate will have full availability to work the roster below:
We are seeking a friendly, organised, and professional person to welcome our clients at our Everleigh clinic as the Receptionist / Administrator.
🌟 Exceptional Customer and Patient Experience
Front-of-House Management: Make a first impression every time as you welcome all patients and visitors.
Communication Hub: Serve as the primary point of contact, in person or telephonically, as you assist visitors and patients in their preferred communication.
Query Resolution: Proactively address patient inquiries, while you provide accurate information ensuring they return for more positive experiences.
🗓️ Operational and Administrative Excellence
Appointment & Clinic Flow: Expertly manage the appointment scheduling system, coordinating patient bookings, and optimising the clinic's daily workflow.
Data Integrity: Maintain confidential patient records within the Ashley & Martins systems, ensuring accuracy for all documentation, including prescriptions, treatment plans, and personal information.
Compliance: Uphold strict adherence to all internal financial, administrative, and privacy procedures.
💰 Financial and Transaction Processing
Payment Handling: Accurately process patient payments, including card, cash, and other forms of transactions.
Daily Reconciliation: Reconcile and report daily financial transactions, including all cash received.
🏥 Clinic Support and Maintenance
General Office Duties: Manage essential office tasks ensuring the office area looks professional at all times.
Stock Management: Assist with monitoring and managing clinic stock levels.
Presentation & Housekeeping: Ensure the reception and common areas are always kept tidy, organised, and professionally presented, contributing to a clean and welcoming clinic environment.
Desired Skills and Experience
🧘Why you'll love working here:
Be a customer service hero: We provide comprehensive training (in-person and online!) to set you up for success. Your friendly smile, can-do attitude and customer service experience are all you need to bring.
Boost your income: On top of your hourly rate, you'll have opportunities to earn monthly and quarterly bonuses!
Coffee breaks with colleagues? Yes please! We have a fun team culture and celebrate connections. We even subsidize your quarterly coffee and lunch catchups!
Wellness matters: We take well-being seriously. Our Wellness Program reimburses you for gym memberships, healthy activities, and even gives you dedicated "wellness days" off, all available from your 1-year anniversary.
Why we want you:
You have a genuine interest in helping people
You have proven customer service experience
You have basic administrative skills
You have excellent verbal and written communication skills
You know your way around a computer & are great with learning new technology
You enjoy working directly with people, both within your own team and with our valued patients
You are driven to build a long-term career utilising your existing skills to enhance our patient's experience and develop new skills in the proces
Does this sound like what you have been looking for?
Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking!
You must have full working rights in Australia to be considered for this position.
