You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for 60 years supporting our patients with their hair regrowth journey, and we are excellent at what we do!
We pride ourselves on the excellent customer service we provide and the results our products achieve.
We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.
Job Description
We are looking for a customer service professional who is willing to learn new skills, to join our Melbourne team. Whether you’re looking for a change or looking to re-enter the workforce, we have full on-the-job training and great online resources ready to prepare you for your role with us, just bring your smile, positive attitude and prior customer service experience with you.
This is a Permanent role with the option of a Part Time or Full Time Position!
Primarily based in our Southbank clinic, the successful candidate will be available to work a minimum of 69 hours per fortnight for a part time role or 76 hours per fortnight for a full time role, on a roster basis, see below.
The ability to attend shifts in our other Victorian locations would also be beneficial.
Required availability:
Monday 9am - 5pm
Tuesday 9.30am - 7pm
Wednesday 9.30am - 7pm
Thursday 9.30am – 7pm
Friday 9am - 5pm (Ad hoc basis)
Saturdays 8.30am – 12.30pm (minimum once per fortnight)
Why you'll love working here:
Be a customer service hero: We provide comprehensive training (in-person and online!) to set you up for success. Your friendly smile, can-do attitude, customer service and administration experience are all you need to bring.
Boost your income: On top of your hourly rate, you'll have opportunities to earn monthly and quarterly bonuses!
Coffee breaks with colleagues? Yes please! We have a fun team culture and celebrate connections. We even subsidize your quarterly coffee and lunch catchups!
Wellness matters: We take your well-being seriously. Our Wellness Program reimburses you for gym memberships, healthy activities, and even gives you dedicated "wellness days" off, all available from your 1-year anniversary.
Desired Skills and Experience
Why we want you:
You have an interest in helping people
You have proven experience in customer service, call centre or administrative roles
You provide great customer service
You have excellent verbal and written communication skills
You know your way around a computer & are great with learning new technology
You enjoy working directly with people, both within your own team and with our valued patients
You are driven to build a long-term career utilising your existing skills to enhance our patient's experience and develop new skills in the process
Does this sound like what you have been looking for?
Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking! You must have full working rights to be considered for this position. We are an equal opportunity Employer who encourages applications from everyone.
